SHIPPING & RETURNS

 

 

RETURNS

1. The buyer has the right to refuse the ordered product within 30 days of receiving the order in the following cases:

• The product is not used;
• The product is packed in the original packaging
• The product is not soiled, crumpled or otherwise damaged.

2. In order to return the ordered goods, the Buyer sends an application with the reason for withdrawal electronically to the Seller to the e-mail hello@pastelbabydesign.com

3. The costs of returning the goods shall be borne by the buyer, unless the reason for the return is due to the fact that instead of returning it is so ordered (e. g a wrong or defective item).

4. The Seller returns the money to the Buyer’s bank account within 30 days from the receipt of the goods;

5. For hygiene reasons, underwear, tights, socks, hygiene items cannot be exchanged or returned to the store.

To make a return of a product please add a note with your name or order number and send it together with the product to:

SIA SewLab/Kristina Jermaka

Kr.Barona street 40, kab.409

Jelgava, LV-3001

Latvia

Mark the parcel with: RETURNED GOODS

Please note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping. 

We don’t accept returns or make refunds on personalized/embroidered items.